Shipping and Returns
BREXIT AND EUROPEAN SHIPPING
28 October 2021
Good news — we are now members of IOSS which means we can collect EU VAT at point of sale for goods up to 150 Euros, and you should not be required to pay any additional import taxes.* The amount shown at checkout will include your country’s VAT amount.
*Please note that this is a new system, and there may be teething problems so please bear with us, and contact us with any issues. Some countries have not properly set up their systems, and some customers are being asked, incorrectly, to pay VAT on receiving parcels — especially in GERMANY. You should not be being charged. Please email us so we can send you a copy of the VAT receipt which you can present the carrier and/or raise the issue with them and your country's tax authority. We are not responsible for any charges incorrectly imposed by your country’s customs authority.
Due to the current pandemic, some deliveries are taking longer than usual, both in the UK and Worldwide. We are shipping all orders as normal but please understand that delivery times are not as fast as usual. Orders shipped without tracking may take as long as 4 weeks, potentially longer. For peace of mind, we strongly recommend paying more for tracked services.
If your purchase includes a pre-order item, orders will be shipped once every item is in stock. If you would like items that are in stock to be shipped sooner, please purchase them separately.
Items are shipped within 5 days of receiving your order. Delivery time after that varies with your chosen method of shipping, please see below:
—UK standard shipping
To keep postage costs as low as possible, all standard delivery is sent 2nd class Royal Mail, which typically take 2–3 days, but can take longer. Please note this service is not tracked, and we recommend spending a little more on Royal Mail TRACKED services for peace of mind.
—Royal Mail TRACKED
For a faster and trackable service. Charges are calculated automatically when you check out. If you have any questions about shipping then please ask and we can help.
—Europe Standard Airmail
Cost effective with a delivery time of approx. 5–7 working days.
—Europe Tracked and Signed
Updgrade to this service at an additional cost. You will get a tracking number and delivery time will be approx. 4–5 working days.
For peace of mind, we are no longer sending items outside Europe as Standard or Economy Mail, all items are sent via a Tracked service.
Overseas shipments (outside of the EU or items in the EU over €150) may be subject to import duties and tax. Additional charges must be at the customer’s expense. Things You Can Buy has no control over these charges and accepts no responsibility for any additional overseas costs.
Please get in touch within 72 hours of receiving your package. You must return the order to us, in its original condition, within 14 days in order to get an exchange or refund. Items returned in an unsellable condition will not be refunded. Please use a secure postage method so that you can trace where the package is. The item is your responsibility until we receive it. Any returned items will be refunded immediately minus the cost of the initial postage fee. Any faulty items must be returned to us before a replacement or refund is provided.