Shipping and Returns
By using our website you agree to the terms detailed below.
CHANGES TO EU SHIPPING AND TAXES
We are now members of the IOSS EU VAT system, meaning VAT is charged at source so you will not receive any additional charges on shipments valued at 150 euro or under. The checkout price that you see includes all costs.
If your purchase includes a pre-order item, orders will be shipped once every item is in stock. If you would like items that are in stock to be shipped sooner, please purchase them separately.
Items are shipped within 5 working days of receiving your order. Delivery time after that varies with your chosen method of shipping, please see below:
—UK standard shipping
To keep postage costs as low as possible, all standard delivery is sent 2nd class Royal Mail, which typically take 2–3 days, but can take longer. Please note this service is not tracked, and we recommend spending a little more on Royal Mail TRACKED services for peace of mind.
—Royal Mail TRACKED
For a faster and trackable service. Charges are calculated automatically when you check out. If you have any questions about shipping then please ask and we can help.
—Europe Standard Airmail
Cost effective with a delivery time of approx. 5–7 working days.
—Europe Tracked and Signed
Updgrade to this service at an additional cost. You will get a tracking number and delivery time will be approx. 4–5 working days.
For peace of mind, we are no longer sending items outside Europe as Standard or Economy Mail, all items are sent via a Tracked service.
Overseas shipments (outside of the EU or items in the EU) may be subject to import duties and tax. Additional charges must be at the customer’s expense. Things You Can Buy has no control over these charges and accepts no responsibility for any additional overseas costs.
If you change your mind and would like to return your order, please get in touch within 72 hours of receiving your package. Please note we cannot exchange goods*. You must return the order to us, in its original condition, within 14 days in order to get a refund. Items returned in an unsellable condition will not be refunded. Please use a secure postage method so that you can trace where the package is. The item is your responsibility until we receive it. Returned items will be refunded as soon as we receive them.
*In certain circumstances, we may be willing to exchange items if you live in London. Please contact us to discuss.
Any faulty items must be returned to us before a replacement or refund is provided.
Very rarely a package can be delayed or go missing during transit, this can be exacerbated during the festive period when there is a higher demand for postal services or with delayed customs checks worldwide.
Please allow 12 working days (UK) and 20 working days (Worldwide) for your order to arrive before getting in touch and we will investigate. During the festive period these times can increase.
If we are notified of a missing or delayed package after 1 calendar month from the date of your dispatch confirmation we are unable to investigate, issue a duplicate or refund your order.